Businesses engage in hundreds of interactions every day with customers, partners, suppliers and individuals
Calls are made and received, issues are raised, sales leads are recognised and tasks are performed. Sybiz Genesis BRM (Business Relationship Management) enables you to manage all these interactions, relationships and activities with ease.
Competition in business is not just for customers, it’s for the best employees from a rapidly depleting workforce. Ask yourself this: How can my business dominate without the best systems?
The business software industry is full of jargon. You’ve probably heard of Customer Relationship Management (CRM software), Contact Management (CM) and maybe even Workflows and Sales Force Automation (SFA)? How about Marketing Automation?
Perhaps you’ve even used some of these packages before. However, we doubt you’ve used a package that comprehensively handles each aspect of business relationship management. CRM software on its own is great but couldn’t your business benefit from enhancing supplier relationships? Sales Force Automation is useful too, but what do you do once you convert a prospect to a customer?
Many stand-alone business software packages address individual silo or departmental problems, but cannot handle lateral problem solving. Enter Sybiz Genesis. It can handle all this, and more!
Sybiz Genesis - more than just CRM software
You can't catch every ball
Exception management is a culture that every business needs to encourage if they want to avoid drowning in line by line ‘scrutiny management’.
Don't stop at customer-centricity
As your industry becomes more competitive the notion of maximising opportunities becomes more urgent. CRM software take-up is on the rise but by restricting the mind-set to customers only, are there opportunities being missed in other areas? If you manage relationships with suppliers, employees or even inventory items more effectively, it will translate into a better experience for your customers and a more consistent corporate culture, which will enable your team to thrive.
Delegate with confidence
Transparency in your business processes leads to fewer grey areas, which leads to higher productivity and a happier workforce. Sybiz Genesis achieves this by enabling your staff to work within multiple areas and enabling managers to take an overall view of the business and identify areas where more help may be required.
Work the way you want to
Ease day-to-day pressure by planning your day based on the due dates for tasks. With Sybiz Genesis you can link related tasks and prioritise tasks quickly and easily for maximum impact. You can even drive effective meetings from within Sybiz Genesis.
Give your sales and marketing team tools they'll love to use
One of the challenges many businesses face is understanding where potential new customers are in the sales cycle and efficiently using company resources to close deals and win opportunities. Critical information about leads is often lost because sales teams distrust, dislike or ignore the business software used to track the sales process.
With Sybiz Genesis, imagine being able to plan and run campaigns to generate new customers, then measure the success of those campaigns so you can refine and improve them.
Imagine being able to empower your sales force with a flexible process to cater for their creativity or, if you choose, give them a ‘follow-the-bouncing-ball’ method. Track customer origins – were they referred or converted from a campaign? Give your sales team the confidence that, once they’ve secured a new customer, they can move on to the next prospect and know the business will look after the new recruit.
» back to product index