What's New

Sybiz Visipay 18.11

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Important changes

This release addresses an urgent validation rule change implemented by the ATO where ‘Other Allowances’ descriptions with non-alphanumeric characters +  <  >  |  \ `  ~  # ^ _  {  } will cause STP submissions to fail.

In the event that a submission fails due to these characters being present in Other Allowance descriptions, it will be necessary to edit the Allowance’s description via lookups, prior to re-sending the STP submission.


A new look for Employee Self Service
The Employee Self Service Home and About pages have a fresh, clean look and updated information. Customers are still able to create their own customised home pages.

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Summary totals for approved leave
The approved leave screen now shows a summary total of leave items when processing pays for each employee. (CR190240172)

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Single Touch Payroll Compliance

Single Touch Payroll (STP) was introduced in July 2018 and compatibility is only available in Sybiz Visipay from version 17.20. Sybiz Visipay, combined with the Sybiz Employer Portal, enables you to complete your STP reporting and ensure it is verified with the ATO. We’re happy to report a 99.8% success rate to date of Single Touch Payroll submissions from Sybiz Visipay.

Single Touch Payroll has been mandatory for businesses with 20 or more employees since 1 July 2018, and smaller employers are also able to opt into STP early with Sybiz Visipay but it is not mandatory for them until 1 July 2019.

For more information regarding Single Touch Payroll, including Frequently Asked Questions and information on the Sybiz Employer Portal, please visit our dedicated STP page.  

Making Single Touch Payroll active
Enabling Single Touch Payroll reporting within Sybiz Visipay is relatively easy. The relevant settings are accessible by going to File > Options > Tax Details, and select Active under Single Touch Payroll (as shown below).  Enabling STP in Sybiz Visipay allows you to identify that you want to use Single Touch Payroll. If you need to perform payment summary reporting you can temporarily disable STP by unchecking the box.

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Employee address errors
Employee addresses are required to be complete and correct for Single Touch Payroll purposes.

A few rules have been added, such as: Address Line 1 must be present; Address Line 2 is optional if Address Line 1 is used; Postcodes must be entered; Where 'Other' state has been chosen, the relevant country needs to be selected from the drop down menu.

It is recommended to review employee on-boarding processes to ensure the collection of address details is formalised.

Errors will appear on employee records where necessary Single Touch Payroll data is missing.

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Categorisation of Allowances
An additional field called ‘Category’ has been made available for Allowance pay items. By default, all Allowances are set to the value ‘Other’ and you will need to recategorise as appropriate into one of the 5 specific options; or leave as ‘Other’ in the event that a specific option does not apply. Sybiz Visipay utilises the description field for 'Other' categorised Allowances which can be customised but must not contain non-alphanumeric characters such as +  <  >  |  \ `  ~  # ^ _  {  } 

Each employee is limited to 20 'Other' allowance categories in any one financial year.

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Warnings on Employee Number
The employee numbers allocated against an employee record in Sybiz Visipay are now recorded by the ATO. The ATO will use these numbers as another form of unique identification against individuals. 

Warnings will now appear on employee records when you attempt to change the employee number after you have made an STP submission for those employees.

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Sybiz Employer Portal
A link to the Sybiz Employer Portal is available in the software via the application menu. The Sybiz Employer Portal is required for STP reporting through Sybiz Visipay and is used to verify your STP submission with the ATO. A user guide for the Sybiz Employer Portal is available to download.

Sybiz Employer Portal


STP Transfer
Under the Utilities menu, the 'ATO Transfer' button is used to initiate the STP reporting process and now shows the event type options for Single Touch Payroll reporting. Employees can be included or excluded from reporting by selecting or unselecting the checkboxes. The Single Touch Payroll Declaration needs to be checked on every submission. For security reasons your Sybiz Employer Portal Credentials are not saved in the database and these will need to be entered each time.

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Fixes and Improvements



  • An update has been made to accommodate a validation rule change implemented by the ATO where ‘Other Allowances’ descriptions with non-alphanumeric characters +  <  >  |  \ `  ~  # ^ _  {  } will cause STP submissions to fail. (CR190340448)



  • The Leave Calendar now shows black instead of white text. (CR181239611)

  • Papua New Guinea (PNG) bank transfer format has been modified to meet additional requirements. (CR181239611)

  • ​Boolean custom fields now correctly show a caption when editing customers. (CR190340326)

  • TCP connections to cloud database servers will no longer refresh the server name. (CR190340307)

  • Payslip history within ESS now includes non-taxable allowances in the Allowances column values. (CR190340263)

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