Information for IT support services

How can I support my clients using Sybiz software solutions?

External IT support services are sometimes unsure who to contact for Sybiz technical support. Sybiz solutions are managed through a network of distributors called Sybiz Authorised Business Partners.

Sybiz Authorised Business Partners are independent, certified advisors responsible for implementation and support of Sybiz ERP and payroll solutions.

 

Why work with a Sybiz Authorised Business Partner?

Depending on the client, a Sybiz software solution can include a range of customisations and integrations with other software solutions.

Each Sybiz client is linked to a single Sybiz Authorised Business Partner. This relationship allows clients to receive personalised support from an advisor who is familiar with their unique implementation and business circumstances.

Through our certification process, Sybiz Authorised Business Partners receive regular training and best practice advice in the implementation, use and support of Sybiz software solutions. This entitles them to ongoing access to our development and internal support resources.

 

When should I contact an Sybiz Authorised Business Partner?

A client’s Sybiz Authorised Business Partner will be able to provide information necessary for a range of IT support scenarios, such as Microsoft Windows Server migrations or reinstalling Sybiz solutions.

It is highly recommended a Sybiz Authorised Business Partner is consulted before attempting to install Sybiz Vision Classic (version 12 and below) on newer operating systems. Clients wishing to convert from our Classic solution to Sybiz Vision .NET (version 13 and above) will also require consultation with their Authorised Business Partner.

To ensure the best outcome for your client, we recommend that IT support providers should liaise with a client’s Sybiz Authorised Business Partner for queries related to:

• Microsoft Server upgrades and migration
• Hardware upgrades and migration
• Sybiz software installation
• Sybiz software upgrades
• Sybiz software customisation
• Third-party application integration

 

How do I contact them?

Your client should be able to provide details for contacting their Sybiz Authorised Business Partners or you can request these from Sybiz by contacting our BusinessCare team.