Known Issues in Sybiz Visipay

Description: A change in validation rules has been implemented by the ATO such that non-alphanumeric characters (other than ! @ $ % & * ( ) - = [ ] ; : ' " , . ? / or space) are now invalid in the description of Other Allowances. Users will receive a message that their submission has been received by the ATO but one or more records have failed. Error code CMN.ATO.PAYEVNTEMP.000183. See this news article for further information. As this was an ATO level change it has the unusual characteristics of the same data coming from the same version of Sybiz Visipay having different outcomes either side of the ATO change.

Affected version: All Sybiz Visipay versions to 18.10 (March 2019)

Case Number: CR190340448

Workaround: None without upgrading. The now invalid descriptions will continue to be sent, even if the allowance description is changed, because STP data is year to date. An upgrade is required and you will also need to edit invalid descriptions, see resolution. 

Resolution: Resolved in Sybiz Visipay 18.11. Once upgraded to Sybiz Visipay 18.11 you will also need to change allowance descriptions to remove the newly invalid non-alphanumeric characters (examples include + < >)‚Äč. Sybiz Visipay 18.11 will use the new descriptions for Other Allowances in STP submissions; thus updating newly invalid descriptions in year to date data.


If you require more information regarding this error please contact your Sybiz Authorised Business Partner or Sybiz

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