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Who’s covering STP for the holidays?

Single Touch Payroll is now the standard for businesses right across Australia and we are pleased that so many Sybiz Visipay users have noted how easy it is to make submissions.

As we enter the holiday season and many payroll officers take time off, the STP process could have fallen to you or another staff member for the first time. Luckily, Single Touch Payroll with Sybiz Visipay is a very easy process!

If your regular payroll staff member has asked you to perform STP over the holiday period, ask them to step you through the process of submitting. They should also create a user log-in for you or any other staff who need to complete STP. This should only take a few minutes.

But if they have been too caught up in the excitement of the season, you can follow our quick guide below to help you understand Single Touch Payroll reporting with Sybiz Visipay.


Regarding ATO outages

The Australian Taxation Office has advised that in conjunction with their office closures for the holiday season, they will also be taking some systems offline to perform upgrades and maintenance.

ATO offices will close from 12:00PM AEDT Tuesday 24 December 2019 until 8:00AM AEDT Thursday 2 January 2020.

During the outage the ATO will continue to accept STP submissions but they will not be processed until ATO operations resume. This means the submissions will not reach the 'ATO has processed successfully' status in the Sybiz Employer Portal. Similarly, any STP submissions during this time will be delayed in appearing the ATO Business Portal.


A quick guide to Single Touch Payroll

To perform an STP report, first select ATO Transfer from the Utilities menu.

If you are simply reporting on employees who have been paid in the current period, make sure Pay Event is selected in the drop down.

Sybiz Visipay will automatically include employees who have been paid in the current period.

Note that the username and password fields are not your Sybiz Visipay log-in details. These are your details for the Sybiz Employer Portal.

Click over to the Employee tab and, if all is correct, tick the Statutory Declaration box at the bottom of the window and then click Submit. Now you’re all done!

If you’re looking for more detailed instructions on submitting STP, you can download our User Guide or consult our comprehensive FAQs.


Troubleshooting when you can’t submit

If all seems to be correct but you still can’t submit, here are a few common issues we hear from users doing their first submission:

How do I see which employees I am submitting for?
There are two tabs on the STP window. Fill out all the required information on the General tab, and then switch over to the Employee tab to see who is included.

I have completed all the details, but my Submit button is still greyed out
Make sure you have ticked the Statutory Declaration box at the bottom of the window.

How do I know my report was successful?
You can log into the Employer Portal using the link on the STP submission window to check the status of your report.

Of course, you can always contact our BusinessCare team for assistance with Single Touch Payroll submissions.

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